👩💼 Customer Service Virtual Assistant
✸Certified Virtual Assistant
I'm a Certified Virtual Assistant with proven skills. With 3+ years of remote work experience, I help clients stay organized and efficient - all with a personal touch and professional care.
✸ Over 10 Years of Experience
Throughout my career, I’ve worked in various industries. In my current role, I’ve spent 1.5 years working as a Customer Service & E-commerce Management Specialist. During this time, I’ve honed my skills in delivering exceptional customer experiences and efficiently managing customer interactions in the online retail space. Here’s how my experience can benefit your business:
🌟 Why You Should hire
👩💼 Customer Service Virtual Assistant
Why You Should Hire Me as Your Customer Service VA
✅ Real Experience – With 1.5 years handling customer service and e-commerce management, I know how to deal with real people and real problems—fast, politely, and with care.
✅ Customer-First Approach – I understand how important happy customers are. I make sure they feel heard, valued, and helped, which means better reviews and repeat business for you.
✅ Time-Saving – You don’t have to deal with every customer email, chat, or issue. Let me take that off your plate so you can focus on growing your business.
✅ Tech-Savvy & Organized – From Shopify to email tools and CRMs, I know my way around platforms that keep your customer service smooth and organized.
✅ Flexible & Reliable – I work remotely, can adapt to your time zone, and always make sure I’m available when needed.
Customer Interaction & Support
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E-commerce Order Management
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3
Problem Resolution & Troubleshooting:
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5
Customer Feedback & Relationship Building:
CRM Tools & Social Media Management
👩💼 Customer Service Virtual Assistant
I’ve handled thousands of customer inquiries, providing quick, clear, and professional responses via email, phone, and live chat.
I’ve managed order processing, tracking, returns, and exchanges for various e-commerce platforms, ensuring a smooth and efficient transaction flow.
With a solid background in resolving customer issues, I am skilled at addressing complaints, troubleshooting product problems, and providing solutions that build customer trust.
I’ve actively sought customer feedback to improve service offerings and engage with customers to build long-term relationships and brand loyalty.
I am experienced in using various CRM systems and can manage social media customer service tasks, addressing inquiries and concerns across platforms.
What I Can Do for You
As a 👩💼 Customer Service Virtual Assistant, I help businesses manage their customer support smoothly and professionally. From answering messages, handling complaints, tracking orders, to organizing inboxes - I make sure your customers feel heard, helped, and happy. With 1.5 years of experience in customer service and e-commerce management, I know how to keep things running efficiently so you can focus on growing your business.
✅ Proven Experience – 1.5 years handling customer service and e-commerce, solving real customer issues daily.
✅ Customer Satisfaction Focused – I make your customers feel heard, supported, and satisfied.
✅ Saves You Time – I handle chats, emails, and follow-ups so you can focus on growing the business.
✅ Tech & Tools Ready – Experienced with online platforms like Shopify, CRM, and help desk tools.
✅ Reliable & Flexible – Remote-ready, responsive, and always aligned with your business needs.
you can provide a smoother, faster, and more reliable customer experience - without the stress of managing it all yourself.
1. 💬 Customer Support
Respond to customer inquiries via email, chat, WhatsApp, and social media
Provide empathetic and solutions-focused communication
Handle pre-sales questions and post-sales support
2. Order & Fulfillment Management
Process and track orders through your platform or CRM
Monitor shipping updates and resolve delivery issues
Handle return and refund requests according to your policy
3.Product & Store Assistance
Update product listings, descriptions, and pricing
Assist with adding new products or promotions (e.g. discount codes)
Keep track of inventory or coordinate with suppliers
4. Customer Experience & Loyalty
Send follow-up messages for feedback or review requests
Set up loyalty program communications
Create personalized responses for recurring customers
5. Platform & Tools Management
Comfortable using Zendesk, Gorgias, Freshdesk, HubSpot, etc.
Work with Shopify, WooCommerce, Shopee, Tokopedia, and other platforms
Manage tickets and tag issues for reporting
6. Handle Complaints & Escalations
Calmly address difficult situations and unhappy customers
Escalate urgent issues to the right internal team
Ensure issues are resolved quickly and professionally
With my assistance, you can provide a smoother, faster, and more reliable customer experience - without the stress of managing it all yourself. I’ll handle day-to-day customer interactions, help streamline your e-commerce operations, and make sure your customers feel heard and supported. Whether it’s answering inquiries, tracking orders, handling returns, or organizing your inbox, I’ve got you covered so you can focus on growing your business.
Yours truly,
Bell ♡ ̆̈
❀ @assistbybell ❀ @assistbybell.project ❀
7. Reports & Insights
Weekly or monthly reporting of tickets, resolution time, and customer sentiment
Provide insights and suggest improvements for your CX process
8. Back Office Support
Data entry related to customer orders
Basic admin support (e.g. tracking spreadsheets, calendars)
Appointment booking or scheduling (if required)
👩💼 Customer Service Virtual Assistant
Stay on top of regulations and ensure your business runs smoothly with my dedicated Compliance VA services
Starter Package
Perfect for small businesses or startups just getting started.
Up to 10 hours/week
Respond to customer inquiries (email or chat)
Order status tracking & updates
Basic complaint handling
Weekly summary report
Medium Package
Ideal for growing businesses that need more consistent support.
Up to 20 hours/week
All Starter services +
Live chat or social media DM response
Basic e-commerce dashboard support (Shopify, WooCommerce, etc.)
Refund/return coordination
Customer experience feedback tracking
Twice-a-week progress update
Premium Package
Best for busy business owners who want full customer service coverage.
Up to 40 hours/week
All Pro services +
Inbox management
Custom response templates
Team coordination (if needed)
CRM/data entry and maintenance
End-of-week analytics and improvement suggestions
Let's talk
info@assistbybell.com
